While vacation rental cleaning is still the #1 headache for hosts; if not done properly, it most certainly will lead to bad reviews. Here are the two most common issues related to vacation rental cleaning that will lead to bad reviews:
“When I arrived, the vacation rental hadn’t been cleaned.”
and
“The vacation rental wasn’t clean enough.”
Vacation Rental Trashed
While TurnoveBnB can certainly help with the first issue with our free scheduling software, issue #2 involves managing expectations with your cleaner. Having a cleaning checklist for your short-term rental cleaner is a must.
Once you master vacation rental cleaning, here’s a list of other no-no’s to avoid bad reviews as a host:
1) The property was not as described
2) Uncomfortable beds/sheets/pillows
3) Noisy (A/C unit, road-noise, refrigerator, neighbors) lead to poor sleeping conditions
4) Guests run out of stuff – toilet paper / paper towel / etc.
5) Expected items are not there like tv or internet
6) Things that don’t work such as an advertised hot tub
7) Couldn’t access the property – Have a spare key hidden in case your smart locks don’t work as anticipated
8) Worn out stuff!
9) No instructions about what to do with the trash
10) Insufficient outdoor seating – guests don’t want to carry the sofa outside
11) Construction noise or inconvenience
12) Neighbor issues
13) Poor communications with the host – either before, after, or during – “there was a major problem during my stay and the owner didn’t answer my calls”
14) Terrible or no WiFi
15) Vacation rental location deception
16) Too many rules
17) Lack of privacy – if you’re sharing the space with your guests, make sure they have some privacy
18) No refund with no explanation
19) No plunger – come on, they’re cheap enough
While not all the issues above are preventable, most are. Have you received a negative review before?
